DIAG-tool 1.0

DIAG-tool by Evolis Card Printer is a diagnostic and support utility designed to streamline troubleshooting for Evolis desktop card printers. It automatically detects connected printers, reads their status in real time, and gathers the technical details support teams need. With just a few clicks, you can run diagnostic checks and standard test prints, inspect counters and consumable status, and export a comprehensive report for Evolis Technical Support—helping reduce downtime and speed up issue resolution.

Key features:

• Automatic detection of Evolis printers with real-time status (model, serial number, firmware, counters, consumables, and error codes)
• Built-in diagnostic tests and standard test prints to validate communication and the print path
• One-click collection of logs and configuration data, packaged into a support-ready report
• Clear guidance and actionable messages to resolve common issues before escalation
• Non-intrusive operation that preserves existing printer settings unless you choose to make changes

Ideal for:

• IT administrators, resellers, and service teams managing Evolis card printers
• Organizations that need fast, consistent troubleshooting and maintenance workflows

Benefits:

• Faster issue identification and resolution
• Reduced printer downtime
• Smoother collaboration with Evolis Technical Support

DIAG-tool is developed by Evolis Card Printer. The most popular version of this product among our users is 1.0. The name of the program executable file is Dualys DIAG-tool.exe.